Common Questions
Q. Cancellation. What is your cancellation policy?
Q. Children. Do you guide children?
Q. Clothing/equipment. What do I need?
Q. Fitness.How fit do I have to be?
Q. Food and drink. What do I need?
Q. Insurance. Do I need insurance?
Q. Trains.What is the closest train station to Betws-Y-Coed?
Q. Weather. What if the weather is poor?
Q. What is your cancellation policy?
Cancellation by Seren Ventures
2.1. Where Seren Ventures cancels a course, we will refund your course/activity payment in full.
3. Cancellation by you
3.1. If you cancel a booking with Seren Ventures and give us 42 days notice or more, we will refund 75% of your course/activity fee if paid in full at the time of booking. Where a 50% deposit is paid at time of booking, then half of the deposit will be refunded.
3.2. If the cancellation notice is 28 days or more, we will refund 50% of your course/activity fee if paid in full at the time of booking. Where a 50% deposit is paid at time of booking, then no refund will be made.
3.3. Where notice is 27 days or less, we are unable to refund any of the course/activity fee.
A. Yes we do, when accompanied by their parent(s) or legal guardian(s). 18 year olds are adults. Please check with us the age suitability of your children with us before booking a course or activity.
Q. Clothing/equipment. What do I need?
A. Once you have booked an activity with Seren Ventures, we will send a suggested clothing/equipment list for your course/activity. Betws-Y-Coed caters for the outdoors and has several outdoor shops, for any last minute purchases. Seren Ventures clients can also avail of a 10% discount at Ultimate Outdoors, in the village. Details are included with your booking confirmation.
Q. Food and drink. What do I need?
A. Betws-Y-Coed has a number of shops, which will provide sandwiches and flapjacks etc. for people going out onto the hills. Some of the accommodation providers will also provide a packed lunch, but many don't as the local shops already cater for this. The only exception is our Expedition trip, where we provide the food, unless you have special dietary requirements.
A. Obviously, the fitter you are, the more able you will be for your course/activity. However, we move at a pace comfortable for the group and according to the conditions faced. If you are unsure, please call us. See also individual activity pages for further details.
A. Seren Ventures carries full public liability insurance, but we advise you to take out your own personal accident/cancellation insurance. If you already have insurance cover, check that it covers you for the activity you are undertaking. We suggest BMC insurance, which members of the BMC or Mountaineering Council of Scotland (MCof S) can avail of. If you are not a member of the BMC it is worth considering joining as it is the representative body for mountainwalkers, climbers and mountaineers in the UK. Telephone 0870 010 4878. Alternatively you can avail of cover with Snowcard who cater for activity sports, membership is not required. Telephone 01327 262805.
A. In short, no, unless specifically agreed with us beforehand. Much of the land we move across has livestock on it and while it is not illegal to bring a dog on to such land, we prefer you to experience the activity/route first.
Q. Trains.What is the closest rail station?
A. Betws-Y-Coed has it's own station, which links to the London-Holyhead line at Llandudno junction. Alternatively depending on when your course is, we may be able to give you a lift from Colwyn Bay to your accommodation in Betws. Please check with us before booking. More here..
Q. What if the weather is poor?
A. We still go out! We of course take safety into consideration, which may mean, another mountain objective is selected or a different route up the same mountain is taken. This is one of the aspects of mountain life we teach, that you need to be prepared to change plans depending on prevailing conditions. Someone also once said, there is no such thing as bad weather, just inappropriate clothing.
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