Fees

If your course/activity date is within six weeks from now, the full course/activity fee is due with the booking form; otherwise a deposit of 50% is due, with the balance to be paid six weeks from the start of the course date. Where payment is made by credit/debit card, the deposit balance will be deducted by Seren Ventures, six weeks from the start of the course/activity date.

Cancellation by Seren Ventures

Where Seren Ventures cancels a course, we will refund your course/activity payment in full.

Cancellation by you

If you cancel a booking with Seren Ventures and give us 42 days notice or more, we will refund 75% of your course/activity fee if paid in full at the time of booking. Where a 50% deposit is paid at time of booking, then half of the deposit will be refunded.

If the cancellation notice is 28 days or more, we will refund 50% of your course/activity fee if paid in full at the time of booking. Where a 50% deposit is paid at time of booking, then no refund will be made.

Where notice is 27 days or less, we are unable to refund any of the course/activity fee.

In the event of a Force Majeure (pandemic, severe weather, war, strike, act of god) – Cancelations of activities by the customer will result in the above cancelation policies, activities cancelled by us(SerenVentures) will be re-booked at a later date, confirmed either by email or PDF voucher and at no extra cost to you or the company (us) if the customer refuses the credit note a refund will be offered minus the non refundable deposit explained above

Activity risk

We draw your attention to the fact that adventure pursuits in the mountains are activities with the risk of personal injury or death. Clients recognise and accept that risk when taking part in activities with Seren Ventures.

Insurance

Seren Ventures carries full public liability insurance but we recommend you take out appropriate personal accident and cancellation insurance for your activity/course. If you already have insurance, please check it covers you for the activities you will be undertaking with Seren Ventures. Please contact us if you require details of insurers, which are available also on our website links page.

Weather

We operate in the mountains, where the weather can determine what we are able to do. Client safety is our first consideration and there may be occasions where we are unable to complete a course/activity due to the prevailing weather.

Children

Children (persons under 18) may only take part in activities with Seren Ventures, when accompanied by their parent or legal guardian.